Policies

Dress Code Policy

Roseland Waterpark is a family friendly park. Smoking, alcohol, and the use of profanity is prohibited while on the premises.

Family appropriate attire is required while in the park and we ask that you not wear thongs, “extreme” bikinis, or clothing items that promote profanity in any way.

Apparel with rivets, belts, sandals, sneakers, hats, cameras or loose articles of clothing are not allowed on rides.

Children in diapers are required to wear swim diapers in the pools at all times. Swim diapers are available for sale in our gift shop.

Appropriate water socks may be worn on rides and in pools.

Guest with prescription glasses or sunglasses should wear a safety strap in all pools.

Acceptable outside flotation devices are US Coast Guard approved Type II or Type III personal flotation devices. These jackets are available free of charge on a first come first served basis at our admissions office.

Guests who do not abide by the above rules may be asked to leave the park and refunds will not be offered.

Drone Policy

Out of safety concerns for guests, employees, and resort property, as well as concerns for individual privacy, Roseland Waterpark prohibits the operation or use of unmanned aerial systems, or drones, by the general public – including recreational users and hobbyists – without the prior written authorization from the Waterpark. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within Roseland Waterpark boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Waterpark property, as well as drones launched from private property outside of Waterpark boundaries.

Please contact 585-396-2000 if you have any questions or if you seek prior authorization to operate any aerial drones. Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability.

Any violation of this policy may involve suspension of privileges, or the revocation of your season pass, as well as confiscation of any drone equipment and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.

Privacy Policy

Our Privacy Policy

Thank you for visiting RoselandWaterpark.com. Your privacy is important to us. We are committed to the privacy of personally identifiable information and use strict security standards to safeguard it. We restrict access of your personal information to those employees who need to know that information to provide products or services to you. We train our employees in the proper handling of personal information. We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information.

The Information We Collect

We collect information that is needed to serve you and to administer our business. At this site, you can order products, season passes, enter contests, subscribe to a service or otherwise express an opinion. The types of personally identifiable information that may be collected at these pages include: name, address, date of birth, e-mail address, telephone number and credit card information.

Any personal information you supply to Roseland Waterpark will allow us to fulfill your request for our products, programs and services, respond to your inquiries, notify you of news, special events or contests, and to offer you products, programs or services that we believe may be of interest to you.

We use the information that you provide about others to enable us to send them Gift Cards or products you have purchased for them. We may use this information to inform them of our products, programs, or services.

We may use the information that we collect to improve the design and content of our site or to enhance our ability to market products or services. We may also use this information collectively to analyze site usage.

The Information We Disclose

Before Roseland Waterpark provides your information to others, they must agree to follow appropriate standards of security and confidentiality. We may disclose the information we collect to companies that perform marketing or other services on our behalf.

We will not disclose personally identifiable information to companies whose practices are not covered by this Privacy Statement (e.g., other marketers, magazine publishers, retailers, participatory databases, and non-profit organizations) for the purpose of marketing products or services to you.

Opting Out
Roseland Waterpark will not use or transfer personally identifiable information provided to us without also providing you with an opportunity to opt out. If you do not wish to receive any communication from us, please notify us of your intent to unsubscribe by sending an email to fun@roselandwaterpark.com.

Our site may contain links to other sites whose information practices differ from ours. Visitors should consult the other sites’ Privacy Statements as we have no control over information that is submitted to or collected by these third parties. Our site may offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or cobranded with third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. Roseland Waterpark has no control over these third parties’ use of this information.

Cookies

To enhance your experience with this site, we use “cookies.” Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering for entry in a contest. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g., to save your password in password-protected areas). The ultimate goal is providing content that visitors to the site want and making it convenient to access.

By purchasing products such as a season pass, admission ticket, or Gift Card our patrons agree to allow Roseland Waterpark to use their likeness captured in photos or video for marketing, social media promotional opportunities.

Refund Policy

All sales are final and refunds are not offered on any product purchased from Roseland Waterpark.

Weather Policy

The Admissions Office will post daily weather conditions at the ticket window. If there is the possibility of a storm, it will be indicated by level of probability. We DO NOT issue weather related refunds, so please check the daily weather forecast or call (585) 396-2000 prior to heading to Roseland Waterpark. We do not close due to rain, however, we must evacuate the park at the first sign of thunder or lighting. In this case, everyone will be asked to leave the park and will be allowed to re-enter when the storm has passed. The waterpark is subject to close early due to inclement weather.

Delivery Policy

Admission tickets can be purchased online or at the admissions window. Tickets purchased online will be given a confirmation email upon completion of the purchase and can be redeemed by bringing the confirmation email directly to the gate. Gift Cards purchased online will be sent in the mail.

Gift Card Policy

Gift Cards can be purchased in any denomination. To purchase a Roseland Waterpark Gift Card in another denomination that what is listed on the webstore, to check card balance, or to replace the remaining value on a lost or damaged card, call 585-396-2000. There is a $5 replacement fee for lost, stolen or damaged cards.

Gift Cards may be redeemed for products or services at any Roseland Waterpark or Bristol Mountain sales point and may not be redeemed for cash or credit. Gift Cards have no expiration date.

A $10 dormancy fee is deducted annually from card balance after 12 months of inactivity.

Terms and Conditions

1. The 2017 Roseland Waterpark operating season is tentatively scheduled for June 24, 2017 through September 4, 2017. The operating schedule is weather dependent and is subject to change. Call Roseland Waterpark at 585-396-2000 or visit www.roselandwaterpark.com for the current operating schedule.

2. Roseland Waterpark is a family-orientated facility. Visitors who create hazards for themselves or others will be required to leave the premises. They will be denied privileges at Roseland Waterpark. In such case, no refund of purchase price for admission ticket will be made.

3. Admission tickets and vouchers along with their associated benefits/discounts are valid during the current operating season and will expire after the close of the current season.

4. Admission tickets, vouchers, and gift cards are nonrefundable. Admission tickets, vouchers, and gift cards are not replaceable, not resellable, and do not have cash value. Misuse of Admission tickets, vouchers, and gift cards will result in revocation of admission voucher Roseland Waterpark privileges.

5. Admission tickets, vouchers, and gift cards must be presented at the gate and or admissions office before entering the premises.

6. If an admission ticket, voucher, or gift card is forgotten, a full-rate admissions ticket must be purchased. Complimentary admission tickets are not issued.

7. The unauthorized resale of admission tickets, vouchers, and gift cards is prohibited on Roseland Waterpark premises.

How To Contact Us

If you have any questions or concerns about Roseland Waterpark’s online policy, you may contact us by calling 585-396-2000 or sending an email to fun@roselandwaterpark.com.